While the jet plane came with broken landing gear (the owner admitted poor packaging on his part) he was very quick to fix the mistake. Before I had a chance to even talk to him about how to resolve the issue, there was a new one at my door. He also credited back the cost of the "dog tag". I was extremely surprised and very very impressed with the way the situation was handled. This kind of customer service I thought was a thing of the past, glad to see I was mistaken! As a result, I have absolutely no trouble in recommending a purchase. The jet is beautiful and my husband was very impressed and pleased with it. It now has a place of honor on our entertainment unit so that everyone can see it. Well done!!